Relevance verified: 2026-05-10
License Information
This page sets out the regulatory and legal framework within which Lucky Fox Casino operates. The information provided below is intended to assist players in understanding the operator’s licensing status, compliance obligations, and applicable player protection measures. Lucky Fox Casino is committed to operating in full accordance with the requirements of its governing licence and applicable international standards.
Operator Details
Lucky Fox Casino is operated by Dama N.V., a company duly incorporated and registered under the laws of Curaçao, with company registration number 152125. The registered office of Dama N.V. is located at Abraham de Veerstraat 9, Willemstad, Curaçao.
Licence and Regulatory Authority
Lucky Fox Casino holds a valid online gambling licence issued under licence number 8048/JAZ2020-013, granted by Antillephone N.V. pursuant to the authority delegated under the Curaçao master gaming licence. The operator’s compliance obligations are governed in accordance with the applicable provisions of the Landsverordening buitengaatse hazardspelen (LBH) and the transitional provisions of the National Ordinance on Games of Chance (Landsverordening op de kansspelen, LOK), which entered into force on 24 December 2024. The competent supervisory authority in matters of licensing and regulatory compliance is the Curaçao Gaming Authority (CGA), Abraham de Veerstraat 9, Willemstad, Curaçao.
The licence authorises Dama N.V. to offer online games of chance, including slots, table games, live dealer games, and associated services, on an international basis from Curaçao.
Territory of Service and Eligibility
Lucky Fox Casino accepts registrations from players located in Canada, subject to local and provincial laws governing online gambling. The operator does not provide services to residents of jurisdictions where online gambling is prohibited by applicable law.
Access to Lucky Fox Casino is strictly restricted to individuals who are 18 years of age or older. By registering an account, each player represents and warrants that they meet the minimum age requirement. The operator reserves the right to request documentary proof of age at any time and to suspend or close accounts where compliance with this requirement cannot be confirmed.
Anti-Money Laundering and Know Your Customer Policy
Dama N.V. maintains a comprehensive Anti-Money Laundering (AML) and Know Your Customer (KYC) programme consistent with applicable international standards, including the recommendations of the Financial Action Task Force (FATF) and the Caribbean Financial Action Task Force (CFATF).
Prior to processing withdrawal requests, and at such other times as required by the operator’s internal compliance procedures, players are required to submit satisfactory identification documentation. This may include, but is not limited to, a government-issued photo identity document (such as a passport or driver’s licence), proof of residential address (such as a recent utility bill or bank statement), and confirmation of the payment method used for deposits.
All account activity is monitored on an ongoing basis for indicators of suspicious transactions. Where reasonable grounds exist to suspect money laundering, terrorist financing, or other financial crime, the operator is obligated to file a report with the relevant financial intelligence authority and may suspend the player’s account pending investigation. Players are advised that the operator is legally prohibited from disclosing to a player the fact that a report has been filed.
Data Protection
Dama N.V. processes personal data in accordance with its Privacy Policy and in compliance with applicable data protection legislation. Personal information collected from players in the course of registration and account management is used solely for the purposes of providing gambling services, conducting identity verification, fulfilling legal and regulatory obligations, and communicating service-related information.
The operator applies technical and organisational security measures, including industry-standard SSL (Secure Sockets Layer) encryption, to protect personal and financial data transmitted between the player’s device and the operator’s servers. Player data is not sold to third parties for commercial purposes. Data is retained for the periods required under applicable law and the operator’s internal data retention schedule.
Players have the right to access, correct, and, in applicable circumstances, request deletion of their personal data, subject to any legal retention obligations that may apply. Requests relating to personal data may be directed to the operator’s designated contact channels.
Responsible Gambling
Dama N.V. recognises that gambling carries inherent risks and is committed to promoting responsible gambling practices. Lucky Fox Casino provides players with a suite of tools designed to support informed, controlled participation, including deposit limits, session time limits, loss limits, self-exclusion, and account cooling-off periods. These controls may be activated by the player through the account settings interface or by submitting a request to the support team.
Players who identify signs of problem gambling in themselves or others are encouraged to seek assistance from independent organisations, including Gambling Therapy (www.gamblingtherapy.org) and BeGambleAware (www.begambleaware.org), both of which offer confidential support and guidance at no cost.
The operator does not permit the use of gambling services by self-excluded players and maintains systems to prevent circumvention of self-exclusion measures. Lucky Fox Casino does not direct promotional communications to players who have registered a self-exclusion or have requested exclusion from marketing.
Dispute Resolution
In the first instance, players are encouraged to submit any complaint or dispute to Lucky Fox Casino’s customer support team, which operates on a 24/7 basis. The operator undertakes to acknowledge and respond to formal complaints in a timely manner in accordance with its internal complaints handling procedure.
If a player is not satisfied with the resolution provided by the operator, the player may escalate the complaint to the relevant dispute resolution body or regulatory authority. For matters falling within the scope of the Curaçao Gaming Authority’s jurisdiction, complaints may be submitted through the CGA’s official channels at www.cga.cw. Players should note that the CGA does not adjudicate individual civil disputes but may investigate operator conduct that indicates a potential breach of applicable gaming legislation.
Nothing in this complaints process limits a player’s right to pursue any remedy available under applicable law.
Contact Information
For queries related to licensing, compliance, or any matter addressed on this page, players may contact the operator at:
Email: [email protected] Phone: +1 (604) 555-2194
This page was last reviewed and updated in March 2026. Lucky Fox Casino reserves the right to update this information to reflect changes in its regulatory status or applicable legal requirements. Players are encouraged to review this page periodically.